Re: Cant create new user, getting Ref/Error code 25625

aalmazaney

I am the Admin user and trying to create 3 new accounts. I'm successful in creating 2 accounts so far. The 3rd account, I am able to enter phone number and verify with code. Immediately after, the next screen shows "Your request couldn't be processed...Ref code: 25625"

I've already cleared browser cache, but still same error.

Kathi_at_Intuit

Hi @aalmazaney Glad to see you in the Community and thanks for posting about your request couldn't be processed Ref code: 25625. We recommend reaching out to ProSeries Support. They would be able to assist you with this.

**Say "Thanks" by clicking the thumb icon in a post
**Click "Mark as Best Answer " to mark the post that answers your question.