try Tools > License Software and see if  the licensing info will pull over again, if that doesnt help, Im afraid a call to support may be in your future.

That was the first thing that I tried to do.

try running the Connected Customer app in the PS menu, I know its got something to do with your Customer Number and Zip Code

Yes I did that too.  Same issue.  the strange thing is I have two laptops that I am refreshing.  One one of them 2024 is where I am getting the error on the other one the error is in 2025.

super weird

@Kathi_at_Intuit  do you have any words of wisdom, or is support the next step?

Unfortunately, I do not. I checked and see one instance of this. It was thought that there might be a space in the account number, but that did not seem to be it. It was suggested to do a clean install but does not say whether this fixed it. Would recommend contacting ProSeries Support next. 

@violajr If you would like to try the clean install here is the support article for it:

Performing a clean install of ProSeries

Yay! Thanks for letting us know and it is really strange.