Missing from where?

Please try again and let us know how it turns out.

I am getting this same error message.

I'm having the same issue. It was working fine for me up until 1/21/25. Any idea how to fix this???

Has anyone tried using REPAIR UPDATES? You'll find it in your Windows Programs/Apps menu under the Proseries 2024 program.

@McCoy30 Please try again and let us know what happens.

Repair Updates will not assist in this instance.

@CLamey Please try again and let us know the outcome.

I was able to log in successfully this time. Thank you!

@CLamey I'm glad to hear it worked.  Thank you for following up.

Also getting this error and nothing seems to resolve it. I don't have any missing names in my account and have updated and saved again. Still getting the error

I am having the same problem. I even redownloaded the program. Every time I try to log in to either Pro or Basic the same notice comes up. There is nothing missing from my account information.What is the problem?

@IntuitEric  - You keep telling people to just try again and repairing updates won't help.  Since so many folks have been hit with this issue, can you share exactly what is going on?

@mdriscoll I'm sorry you experienced this.  I've corrected the issue with your account.  Please try again.

@rkaffen I'm sorry you experienced this.  I noticed you have two logins for your account.  You were only getting this issue on one of them.  I've corrected the issue for that userid.  Please try again.

@IRonMaN This is an account issue, that needs to be addressed on our end.  For immediate assistance, please contact our phone support for help in the moment (800-434-6818).  Repair updates only reinstalls the ProSeries program on your local machine.  I advise not to do this, so you don't waste your time trying things that won't impact the current issue.

Thanks for getting back to me.

I'm having this same issue. Can you please assist me with this?

@kimtax25 I'm sorry you experienced this.  I've corrected the issue with your account.  Please try again.

For anyone experiencing this issue and needs immediate assistance, please call customer service at 800-434-6818.  

What did you do?

I've tried on 2 workstations repeated today  (account manager, profile, name, put in name again, save)

and it has yet to work.

Hi, i've been having the same issues. Only for my 2024 series, for the other ones im able to log in fine. States its missing account information but im not seeing what im missing. Please help

Did you try calling the number listed in the above post?

I am having the same issue. I've been trying to resolve this for a few days now. I've tried everything, to no avail. The telephone number you provided appears to be closed for the weekend. And I have clients waiting. Please help!

Did you call too early?  Support is open on Saturday this time of year

@IRonMaN Thanks so much for your response. When I called (immediately before my post), it said they were closed. I looked online and it said the hours were 6AM-3PM PST M-F. 

You betcha!

For anybody else looking, here are the support hours:

https://accountants.intuit.com/support/en-us/help-article/contact-preferences/contact-proseries-help...

@IntuitEric Please advise promptly. Thanks in advance.

@IntuitEric Please advise promptly. Thanks in advance.

@Lyn1  I'm sorry you experienced this.  I've corrected the issue with your account.  Please try again.

For anyone experiencing this issue and needs immediate assistance, please call customer service at 800-434-6818.  

@jackygoldstartax I'm sorry you are having this experience.  The issue I've been addressing impacts all years of ProSeries.  If you are experiencing this with only ProSeries 2024, please contact our phone support for troubleshooting and resolution.  800-434-6818.

@pafspllc  I'm sorry you experienced this.  I've corrected the issue with your account.  Please try again.

For anyone experiencing this issue and needs immediate assistance, please call customer service at 800-434-6818. 

I'm having the same issue...tried to correct it all weekend.  Found this string, so I'm hopeful....

I'm the second login on the account. 

Please correct this issue for me. 

Thanks.

Remo

Did you call the number?

@eri Can you please call me? Your adjustment didn't work. I've spent hours on the phone at 800-434-6818, to no avail. I'm getting ready to lose another full day. Please help! Thanks. 

Yes, I'm waiting for another call back.

Remo

Hi, I'm having the same issue can please help me as well. 

Thank you; yes it is fixed now.

Lyn

I am getting the same error when I try to login ProSeries Proffesional as well.

I am still experiencing this issue. I already called the number multiple times and set up another user account but did not resolve the issue. Sometimes it works (after multiple log in attempts) but mostly not. It is so frustrating and embarrassing in front of clients.

I am having this issue, too> All user names are correct in our account.

Please help.

Today I received this message in both the 2024 and 2023 versions.

When I logged in ProSeries online to determine what to do, I received a message that I did not have credentials to obtain that information.

I'm having this issue as well. The first or last name is missing in your account, but when I log in it doesn't appear anything is missing. Can you fix please?

Same issue here- 1st or last name is missing ... Also, " Your Firm Administrator Needs to Grant You Access..." 

I am also getting the same error. 

I have been working on the taxes all-day and this problem just arise. The account manager needs my first and last name. Why?

Yes: I am having the same issue - need help from support center thx

I just got this message today. Have been using 2024 ProSeries all year, and this error just randomly pops up today?? Please help. I'm also on hold with the call center but wait times are 35 - 40 minutes it says. 

Intuit issue-known to them.

https://accountants.intuit.com/community/proseries-tax-discussions/discussion/log-in/00/330372

I was just able to login now while still on hold to speak to someone. Didn't do anything on my end other than keep trying to login. They must have fixed the issue on the backend / server. 
Keep trying to login folks - it might work for you now.