The issue we're having is that it happens even with clients who do not pass that threshold. The VA instructions state that electronic payments are required for:

"Individual and Fiduciary income tax
-Any installment payment of estimated tax exceeds $1,500 or
-Any payment made for an extension of time to file exceeds $1,500 or
-The total income liability for the year exceeds $6,000."

Even for clients who do not meet any of that criteria, it is refusing to print.