@Intuit_Ruben  Yes, I called Intuit Support and got low level support.  I had already tried most of what she suggested that I try.  She is not allowed to escalate to higher level Support.  I thanked her for her time and got the case number:

Date: 2024-10-21
Agent: Precious
Case Number: ******

Can you get me into contact with a higher level of support?