troy
Level 3
‎03-18-2024 03:26 PM

I cannot open prior versions of ProSeries, specifically 2018 and 2019.  When I double click the program on Windows 11, it basically does not open the username and password boxes to sign in. All I see is the login window with "Intuit ProConnect" at the top, but no boxes to enter the user name and password.

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mort k
Level 1
‎09-11-2024 01:10 PM

I just chaned my password and all tax years will open except 2019

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mort k
Level 1
‎09-11-2024 01:12 PM

I just changed my password and all tax years will open except 2019

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mort k
Level 1
‎10-04-2024 10:41 AM

The tax year 2019 will not open.

How to resolve this problem.

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Terry53029
Level 15
Level 15
‎10-04-2024 10:54 AM

Do normal troubleshooting steps (repair updates, reboot, etc.) Then try opening from windows start menu, if it doesn't open after troubleshooting.

 

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