Thank you captain Obvious, we use Pen and paper when we can. However, our clients are all over the world, in other states and some are in the younger generation that doesn't understand the concept of owning their own printer.  We purchased eSignatures to support our client base.  We PAY for a feature that is working like crap right now.  So no, we shouldn't have to just revert to using pen and paper and forgo the money we spent on this feature.