KatB
Level 2
‎03-23-2023 07:05 AM

My client file is locked by ProSeries 2022 Network and I can't seem to find anyone at Intuit that knows how to unlock it. Has anyone else had this issue and had success with getting the file unlocked? I have tried to rename it and that does not work. Please help!

 

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Just-Lisa-Now-
Level 15
Level 15
‎03-23-2023 07:29 AM

does it say Locked because its currently in use?

https://proconnect.intuit.com/support/en-us/help-article/save-data-file/file-currently-locked-anothe...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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KatB
Level 2
‎03-23-2023 07:33 AM

No. It's locked by ProSeries.

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Just-Lisa-Now-
Level 15
Level 15
‎03-23-2023 07:44 AM

I hate playing 20 questions, so you cant open it at all, or you cant make changes to it?

Try highlighting the file in Homebase, then hit Tools > Lock/Unlock Client 


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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KatB
Level 2
‎03-23-2023 08:21 AM

I tried this as well. 

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Just-Lisa-Now-
Level 15
Level 15
‎03-23-2023 08:30 AM

I don't work with network installations at all, so thats all I got, sorry.  

@Intuitjhaze  can you add anything to this?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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dkh
Level 15
‎03-23-2023 09:38 AM

Do you backup (using PS not some other program) your client files on a regular basis ?     If yes, can you restore the file.

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