snoretaxman
Level 1
06-08-2022
03:04 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I had already paid for the Proseries Basic with 4 states. Why am I being charged again?
Labels
IRonMaN
Level 15
06-08-2022
03:06 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Try clicking "tools" > "license product"
Slava Ukraini!
snoretaxman
Level 1
06-09-2022
12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I just tried that and I can't seem to get past the charge. Before I reinstalled ProSeries Basic to the new hard drive, I could run a review of the state return and the Federal return, then save the returns and then transmit electronically the tax returns. Everything works until the final step when it asks for authorization and the amount to pay.