The team has researched the issue and the cause and a workaround is now known.

The issue can be corrected by going to the HomeBase menu and selecting Zoom In or Zoom out.

We have found that this issue is caused by the third-party technology used to display the client grid in HomeBase. As we are at a critical point in the tax season, we typically defer any type of updates to technologies of this type to prevent any further issues. The team is planning on correcting this issue for the next tax season, instead of relying on the workaround.

We apologize for any inconvenience.