I requested an E-Signature on a client. He had a problem and it failed. Voided and resent request. Failed again.  Voided ask to send under mothers email.  (Also a client)

Sent via mothers email - and failed again.  Error says "Not able to find your name on the public data base"

How do I get this resolved?

Also, how do I not be charged for the voided transaction on this client