Jim2215
Level 1
‎02-04-2022 11:00 AM

When will Proseries accept a simple W-2 return.  I am receiving a reject, says to go back and correct errors, but there are NO errors...

Thanks

Jim

0 Cheers
Just-Lisa-Now-
Level 15
Level 15
‎02-04-2022 11:02 AM
IRS is rejecting it? Or the software is telling you the return has errors and it wont Convert or Transmit?

Be sure youve checked the PTIN Verify box in the Firm/Preparer Information section, if thats not checked, you wont be able to EF a return. It should have alerted you when you ran through the REVIEW button, but it doesnt show as an "error", just a diagnostic.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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jeffmcpa2010
Level 11
‎02-04-2022 11:07 AM

I have filed 3 simple returns, no problems at all.

Jim2215
Level 1
‎02-04-2022 11:28 AM

Thanks for the info, that let me efile the first one with CTC and child care credit.

Why in the world would the Proseries technical "specialist" not tell me that or check on that after an hour long of going through a bunch of hoops.

Then she just said "Intuit is working on the issue and the fix will be in a later update"????  But could not tell me what the issue was.....

thanks

garman22
Level 13
Level 13
‎02-04-2022 12:00 PM

Because customer service is a joke. I'd avoid it at all costs. Come here first and see what you see. 

Just-Lisa-Now-
Level 15
Level 15
‎02-04-2022 12:11 PM

Their specialists dont use the program, they read from a script...come here first!   


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪