cosmosbkpg
Level 1
12-07-2019
08:28 AM
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I am able to receive REP's but when trying to get acknowledgement of returns I get Connection Error: 12029 for the last 2 days! Also when I try to update the Lacerte program I get the error of: Update Server offline
This has been going on for the last 2 days!?
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ZACHOCALL
Level 2
12-07-2019
08:28 AM
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I have the same issue..Do you know ultimately what happened and how to fix?
George4Tacks
Level 15
12-07-2019
08:28 AM
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@ZACHOCALL - Have you tried the FORCE install?
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Answers are easy. Questions are hard!
ZACHOCALL
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12-07-2019
08:28 AM
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@George4Tacks Yes, it will not install that way because it says it cannot communicate with Lacerte (for the download I assume)
George4Tacks
Level 15
12-07-2019
08:28 AM
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@ZACHOCALL Do you have an anti virus? What are your firewall settings? Unfortunately I believe you need to call support. Please post your solution here, if you can.
Answers are easy. Questions are hard!
Answers are easy. Questions are hard!
ZACHOCALL
Level 2
12-07-2019
08:29 AM
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@George4Tacks I did call support, the problem is that Lacerte has recently changed the ports and IP addresses it uses to communicate to a much wider range of addresses. Lacerte has failed to updated it's Configuration settings within Knowledge Base article : https://accountants-community.intuit.com/articles/1861054-firewall-and-anti-virus-software-configura...
Sad to lose a full work day to this but I am glad we have resolved it. We had to check the firewall logs to see what new addresses were being used and add them to our safe list withing the firewall.
Sad to lose a full work day to this but I am glad we have resolved it. We had to check the firewall logs to see what new addresses were being used and add them to our safe list withing the firewall.
George4Tacks
Level 15
12-07-2019
08:29 AM
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Thank you for sharing with the community.
Answers are easy. Questions are hard!
Answers are easy. Questions are hard!
George4Tacks
Level 15
12-07-2019
08:29 AM
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https://itstillworks.com/12363097/how-do-i-fix-a-12029-error
I would try https://accountants-community.intuit.com/articles/1859961-how-to-perform-a-force-install-of-lacerte first
Answers are easy. Questions are hard!