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Updated Lacerte 2019 on 2/3/20. When opening the program, I get the error "List Index Out of Bounds'.
I am also getting'1(1)' is not a valid integer value in settings>client invoice in 2020.
I have been on the phone with support multiple times since then and have tried everything on their list of possible solutions. I have been told that my Case number has been escalated to the highest level and someone will call me.
I have been using Lacerte for 20 years and have never had an experience like this!
Does anyone know how to reach high level support?
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Here is the best thread I could find on dealing with the plague https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/w19tax-exe-fatal-applicat...
Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...
Answers are easy. Questions are hard!
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Thank you George4Tacks. I have been searching this forum and found these threads and have tried them all. I also found one regarding xfinity internet service causing problems so I am going to call them. I have been using them all along with no issues though.
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I have never had a problem with xfinity in 20 years. I would lean more toward an antivirus program or Microsoft.
Best of luck.
Answers are easy. Questions are hard!
