Renewal Discount for long time customers

[Alcine]

Currently my business has been with EasyAcct for over 20 years.  Every year the renewal fee goes up.I do know that cost of goods has risen as well, but this renewal fee is excessive.  I also realize that the Cloud Based Accounting programs and POS systems from other providers are taking over.  It would be nice if long time customers of EasyAccounting.,  Intuit, could be rewarded.  

[nickdrake]

I agree...we pay more & more & get less & less every year. It's BS EasyAcct. We have been with you for over 25 yrs as well & I couldn't agree more. 

[Ruby7588]

I also am a 20 year user and couldn't be more 

The other thing is, while the thx tables are kept up to date, nothing else is being improved.  

Same reports as 20 years ago, tech support has lost some of their better techs.

For the improvements made the pricing is getting out of hand.

Beginning to wonder if they are trying to end this software.

[houserat]

I must agree.  I have used EasyAcct since 1995 when it was a DOS based program owned by TAASC Force.  When Intuit bought them out the prices immediately went up.  I was on the phone today with a support agent who was very helpful about transferring data to the IRS system for W-2s.  But ultimately the verdict was that I couldn't transfer from EasyAcct to the IRS system unless I had bought this year's EasyAcct program.  I had purchased the IRS to prepare W-2s since you cannot in EasyAcct without renewing.  I am ultimately changing software to another which company's I have used their tax software for about 12 years now and they have introduced an accounting software - simply because of price.  

Also, I verified that you cannot upload to the IRS with their IRiS system through EasyAcct.  Only FIRE. 

Support agent was great today but couldn't resolve my dilemma.

[Dives2308]

I was with Intuit when it was owned by Lacerte for over 20 years,

[Ruby7588]

Houserat, don't know if this is allowed, but please give me a call if you have a chance 

[JudyCEA]

I must concur with the sentiments here. I too was a TAASC DOS program user and have stayed with this program because I liked it. It still have everything in one module so no having to purchase modules to make the program work. And, generally, I don't have a lot of trouble with the program... chalk it up to long time use/familiarity.  But this week has me wondering if Intuit even cares anymore. Tech support personnel have a script, contacting someone in the background, advising me that "This is EasyACCT support, you know" when my issues are with the IRS program.  The big Live payroll failure in this program is if you have an employee who 1) hits max FICA and/or 2) gets over $200K in wages.  Group Term Life allocations don't normally happen until the end of the year so ANY modifications  - even if it doesn't affect FICA (e.g., Officer health insurance) blows up the payroll. Every paycheck from just before the max was hit to the end of the year needs to be deleted so you can manually reenter each payroll and control the FICA limits. And then today, I had to call twice because Accuwage rejected a file.  We have 39.60 entered with code c and Accwage read the file as 3960 so a mismatch. Tech support said to call Accuwage!  They kept pushing the blame for a bad file creation everywhere but themselves. We created that file 3 times and it never passed. Finally had to enter manually at BSO to get the W2's accepted.  The state of WI would not accept their 1099 files created for the Fire system.  On another client, they tried to say I didn't have the right state ID number and I should call the state. I put the state website with ID number on the same screen as my data entry in the IRS program so they could take a picture with their Glance file sharing to prove that I was correct and their file creation was wrong. Finally had to manually print every 1099 to mail to the state.   Since I have to do so much of this work myself, I may see what CFS has and quit using this IRS program since they finally admitted that they only make IRS files and not state files. When the tech support who didn't even realize what the IRS program was kept saying, "No problem, No problem" I bit my tongue so hard it bled....  I've never had this much trouble but it seems that each year it keeps getting worse.  I remember when you could actually talk to one of the original programmers and suggestions were heard and often implemented.   Good old days!  Intuit needs to realize that they aren't the only kid on the block and some of us professionals need partners in our software; not antagonists and finger pointers to everyone else.  

Thanks for giving me a place to blow off some steam to an understanding audience.