Substandard tech support

[contador1]

Please be advised that I spent 1 hour 55 minutes trying to resolve why the California info, and then the California SUTA rate for a particular client's employee was incorrect.  First the California information didn't show up at all, then as we went through this, a CA SUTA rate showed up which was incorrect.

The tech was unable to fix it.  I then received an e-mail saying the matter was resolved.  I have copied and pasted it below in italics.  I asked to speak with a supervisor.  I was told a supervisor would get back to me in 24 to 48 business hours.  I have been an EasyAcct client for thirty five years, and I expect better service than this.

Jeffrey [Removed by Moderator], CPA

********************************************************************************************************Dear Jeff,

I hope this email finds you well, My name is ******** (intentionally masked) and I am contacting you as a follow-up to our recent interaction. I am pleased to hear that I was able to successfully address the issue you were experiencing with cx does not recognize him does not recognize California.

If you have any additional feedback or comments regarding our program I would encourage you to share them with us. The most suitable platform for such feedback can be found at the following link: https://accountants.intuit.com/community/easyacct-feedback/idb-p/602

Thank you once again for being a valued customer of Intuit. Your satisfaction is of utmost importance to us, and I sincerely hope that you have a wonderful day. Should you require any further assistance, please do not hesitate to contact us.

Here is the information to assist with creating the custom tax table, once the tax codes are obtained:
https://accountants.intuit.com/support/en-us/help-article/local-taxes/create-state-local-tax-table-e...

Kind Regards,

*********

Intuit