LOST ALL OF MY CLIENTS DATA.

[Binh Dieu1]

I LOST ALL OF MY CLIENT DATA BECAUSE OF THE UPDATE. 

I CAN SEE ALL THE CLIENT LIST ON COMPANY SELECTIONS. BUT WHEN I CLICKED TO OPEN THE CLIENTS, A POP UP MESSAGE "UNABLE TO ACCESS COMPANY FILE" 

I TRIED ALL OF MY BACKUP TO RESTORE, RECOVER MY DATA BUT IT WRONGS HELP

I CALLED THE SUPPORT WITH AN OPEN TICKET, BUT PROPBLEM HAVENT SOLD. 

INTUIT EASYACCT NEED TO DO SOMETHING................

[hauser]

I can tell you what worked for me, but it may not work for anyone else.  Go into another directory (for instance we have one named payroll) and open a client in that different directory.  Then go back to your main data directory and see if you can open clients in that directory now.  I hope that it works for you.  I have 7 computers and only 2 of them work properly with the software.  All computers are Dell and all are on updated current Windows.  There seems to be no rhyme or reason.  Good luck to all.

[JenJi]

My discovery on my end is that I think it does not like any backup files for the company....why now...who knows.  I restored a client of another employee and I did not have that client anywhere on my computer...backup folders or anything.  I had no problem opening it or anything but she can't access it on her computer.  So when I tried to restore one of my clients from a backup from another employee's computer, I got the same pop up message you did which I had been getting a lot.  So I went in the drive folder C:Easy\W and just decided to test and delete all the backup folders that were in there plus delete the client from my company list.  I also made sure any files associated with that client's id that had a current date in C:Easy\W were deleted.  I then tried to restore from thumb drive again for the client and went in to open it and it opened right up.  

However, for some reason(and I might have deleted a file I shouldn't have), the payroll journal shows the payroll and deductions fine but it is not showing at all on the earnings report.  So not a total victory.

[jamesyucpa]

Could you please explain what is meant by "opening a client in another directory"?

I'm experiencing the same issue as you. The same client files work on some computers but not on others.

[jamesyucpa]

Could you please explain what is meant by "opening a client in another directory"?

I'm experiencing the same issue as you. The same client files work on some computers but not on others.