Direct Deposit Change

[nickdrake]

As all of you may or may not know, a recent change in the banking industry has led to us having to make some changes with our direct deposits. I don't know if anyone else is having this problem or not but some of the banks I deal with for direct deposits will no longer accept the NACHA file with the offsetting debit in the row that shows the total amount of payroll for the pay period. I called & reported this to Intuit & the lady I spoke with pulled up the article to reference what I was talking about & said she would send it up the ladder to be reviewed & implemented. I still haven't seen a change in it & it's aggravating to have to open the file in notepad & edit the row to say the company's name instead of offsetting debit. I know people are throwing alot of problems at EasyAcct right now & I can understand why, but if this is a federal change in the banking industry I think it needs to be sent up the ladder & coded immediately instead of waiting instead of just putting it in a queue. Please make this a priority Intuit & get it implemented. We pay too much money every year to have these problems & to have to wait on a fix for every little thing.  

[nickeypoo72]

Can you just uncheck offsetting debit?  

[nickdrake]

Unfortunately no...the file has to have an offsetting debit or offsetting credit to keep everything in balance. If you uncheck the box, it throws everything out of whack & causes even more headaches. Trust me, I spent an entire work day a few weeks back, when I heard about it, trying to fix this issue so I wouldn't have to call tech support & in the end I had to end up calling them anyways only to have them tell me "they were working on it." It's just BS that they can't get coders who can do their job & get some answers to the accountants & tax preparers. Like I said before, we pay way too much for this software to have to deal with this crap.  There are so many things EasyAcct could do to update the way this program works that it's unreal. They know they have us over a barrel so they can do whatever they feel like & take care of things whenever they want to & we can't say or do a thing about it.  

[nickeypoo72]

I haven't heard of the changes you mentioned, but I do have one account that we do not use offsetting debit for and have no issues with their NACHA file.  Just thought I would mention it in case it helped!  

Good luck!

[nickdrake]

Thank you for mentioning that. I have one client I unchecked the box on & it wouldn't upload to their internet banking because it said it was out of balance. Do you upload the file or do you key into a template?

[nickeypoo72]

We upload the entire NACHA file into their online banking site.  

[nickdrake]

Yes I do as well. I don't know what the deal is or why it's saying it's out of balance then. I guess I'll keep working on it & see what I can figure out. In the meantime, I hope EasyAcct can come out with a solution to fix some more of the problems. Thank you for your intel. I appreciate the knowledge when someone else has relatively the same prob that we're experiencing. 

[nickeypoo72]

Always happy to share what I know or what my experience has been!  Good luck!  I do know that different banks have different settings on those NACHA files.  Sometimes their spec sheets are helpful, and sometimes not.  I have been lucky to always get good customer service reps at the banks who have done a lot of hand holding with the initial set up!  I will say that one bank we never could get the file set up correctly for was Chase Bank.  I don't know what the issue was, but they would never accept what we provided.  I have found the smaller local banks are much easier to deal with.