Anyone experiencing error free updates?

[nickeypoo72]

Just curious if anyone who is using the new updated version is NOT having any issues?  I'm always leery of doing the updates as soon as they roll out as there are usually always bugs.  Being in a time sensitive industry, I can't wait days or weeks (or months as sometimes has been the case) to use a version of the program that doesn't work correctly.  So, if enough users can convince me that it's worth updating, I may just move on and do so.  Otherwise, I'll still to the version that's working for us at the moment.

Thank you!!!

[paygenius]

We are in the same position here. I am checking daily for results as I don't want to have more issues at the end of the year. 

[IRonMaN]

"I'm always leery of doing the updates as soon as they roll out as there are usually always bugs."

Someone has been using Intuit products for awhile 😀

[The1CPA]

I've been using this product for 30 years and I'm still hesitant to update.  I use the accounts receivable module to generate invoices each month.  Automatic invoices are created the first day of each month.  Currently, it did not generate my December invoices.

[nickeypoo72]

Since 1994!!! 

[nickeypoo72]

I think I replied to wrong comment earlier.  But yes, since 1994!  It's a solid program - just wish the updates could just be as solid as the foundation it's built on!

[suetax]

I would wait on doing the update. There are errors in accounts payable, payroll and the bank reconciliation. I have called and told them about the accounts payable error and was told they were working on it and the best way around it would be to go back to the old version and they would send an email when it was fixed. We chose to stay on the new version since it was posting to the general ledger. I found the payroll and bank reconciliation errors after I called so I'm going to call again regarding those errors.

[JRC]

I am also waiting patiently for the updates. I can't afford the downtime to repair any errors created by intuit.

Hope it's fixed prior to my first payroll of 2026.

[TAdams14]

Do NOT do the update until you absolutely have to! We are having so many issues. One being the slowness of the software. It takes 1-5 full minutes and sometimes more just to close out of the write up screen or to print a report, etc. Also, the bank reconciliation module has issues. When you import payroll it pulls in all checks (even if some were direct deposit) and labels them all as one employee. It is a mess and very frustrating! I sure hope a fix comes out soon. 

[Kathi_at_Intuit]

Thank you all for sharing your experiences. We truly appreciate the candid feedback. We know how critical stability and accuracy are, especially during year-end and payroll periods, and we understand the hesitation around updating when even small disruptions can have a major impact on your workflow.

We are aware that multiple users have concerns around A/P, A/R, Payroll, Bank Reconciliation, performance and slowness. Our development team is actively working on these items, and we are monitoring reports closely. We appreciate your patience as we work to get these resolved as quickly as possible. Thank you for your long-standing partnership with Intuit. We will share updates as soon as they become available so you can move forward with confidence.

[nickeypoo72]

Appreciate your response, Kathi!  How will the updates be communicated to everyone?  I know in prior years, there used to be a post as to each time a release was to be updated as to when and what the update covered.  But I don't believe I have seen anything like that for a number of years.  It would sure be nice to know what to expect.   Thank you!

[Kathi_at_Intuit]

Hi @nickeypoo72 Thanks for your question! We are actively monitoring updates from our development team, and as soon as new information becomes available, we’ll be sharing it in the community threads so everyone can stay informed.

We also appreciate your feedback about bringing back a News & Updates post for EasyACCT releases. We’ll pass this along to the appropriate team to see if this communication method can be reinstated.

Thank you for your patience and we will keep the Community updated as soon as we receive new details.

Thanks again for reaching out!

[Kathi_at_Intuit]

Hello all,

There is a new release of EasyACCT now available – Version 2025.1.10.

This release includes the following items below:

• GL report is showing incorrect information from sales Journals
• EasyACCT Client transfer does not give an option to transfer in payroll transactions
• EasyAcct is sorting by the first number on Employees, and Vendors

We know this release does not cover all concerns that have been raised, but we wanted to keep you updated on the progress being made. We will continue to share updates as more become available.

Thank you!

Kathi

[IntuitSuzi]

Hello!

There is a new release of EasyACCT available. Update to the latest version:

https://accountants.intuit.com/support/en-us/help-article/update-products/check-version-easyacct/L05...

For those using Hosted, the update will be available this upcoming weekend.

[nickeypoo72]

Suzi - can you please tell us what the new release fixes or updates is included?  The release notes really don't say much as to what the updates do.

Thank you! 

[IntuitSuzi]

I don't have those details on hand, @nickeypoo72, but we have put in a request for that information and we will share it once we have it (which may not be until after the holiday). Thanks for your patience! 

[nickdrake]

Yes Kathi...that would be invaluable right now. I feel as though we're flying blind into a thunderstorm at the moment & we have no GPS or Siri to take us in the right direction. I'm glad some of the problems have been addressed but there are a truckload more that need to be fixed & fixed pronto. I believe I speak for everyone when I say this 2025 program has been nothing but a bunch of crap thrown together for Intuit to try to sell something to the public. I know ya'll are working as hard as you can & as fast as you can; however, we can't issue w-2s & 1099s & prepare returns on "working as hard as you can". We need results & we need them yesterday & yes the communication has been somewhat lackluster to say the least. It's as if you're the only person who cares enough to do anything & everybody else is just saying screw it & screw you. I don't mean to get on another rant because it doesn't seem to be doing any good. We have expressed time & time again whats going on with this program & your coders have yet to fix the "Necessary" things that are wrong. Yes, they are fixing the BS stuff to make it look pretty, but what about the underlying issues? What about the things that actually make a difference? How are they going to handle the new overtime law? I don't want to sound like an ass on here, but better to sound like one on here than to call in & make someone cry & then they hang up on me. We do appreciate what's been fixed so far, but the "necessary" things need to be addressed & fixed now. Again I apologize for getting on a rant, but I feel it is pertinent to get the point across to everyone. 

[nickdrake]

Sorry..forgot to mention that since the 2025.2.01 release, the program now does not show the last names on the employees when you populate the list to do payroll. I'm not sure if anything else is affected, as this was just the first thing that stuck out to me. I'll report back with any other problems. 

[Kathi_at_Intuit]

Hello All,

While some concerns have been addressed, we recognize there are still items that need to be resolved. Your continued input around what is working and what is not is very helpful, and we appreciate everyone continuing to speak up so these concerns remain visible and known.

As requested @nickeypoo72, below is what is included in this release of EasyACCT Version 2025.2.01. (Hosted users: this release will be available this weekend.)

This release includes the following:

• 2026 Tax Tables and Form W-2
• Enter Transaction screen issue where the amount disappears when tabbing through to the Open Manual Payroll Entry screen from the Reference cell
• A/P invoice dated on the first or last day of the month not appearing on the AP GL Distribution report
• Ability to delete employees from the Employee Information screen
• Earnings Report filter excluding valid employees
• Bank Reconciliation showing the period in the Payee/Description field
• New Vendor Account Number not being saved or displayed in the Transaction Data screen when created via the transaction entry flow
• Automatic invoices not calculating
• A/P automatic invoices not generating and displaying an error message
• Earnings record and Employee Information not matching the Payroll Journal

Thank you @nickdrake for taking the time to continue to share your concerns. We absolutely hear the frustration being expressed, and we understand how challenging this has been. Your feedback and everyone’s feedback is important, is taken seriously and is being shared with the right teams. We do not want you feeling like you are flying blind, and we will help navigate in any way we can.

Regarding the overtime law, we do not have an update at this time; however, development is aware. We will continue to keep you informed as more information becomes available.

Please continue to bring forward concerns like the one listed above related to last names. Every item that is raised is shared with our support and development team to review. Your feedback truly matters and helps guide where focus is needed most.

If anyone is still experiencing any of the items listed above after installing Version 2025.2.01, please contact EasyACCT Support so they can take a closer look with you.

Thank you all again for your patience, your honesty, and for continuing to speak up. We know this has been a difficult rollout, and we genuinely appreciate you hanging in there while we work to get the necessary fixes in place.

Kathi

[nickeypoo72]

Kathi, I really appreciate you keeping us informed!!  Thanks for beings so attentive to everyone's posts!

Happy New Year!!!!

[suetax]

Here are some problems that I'm still having with the 2025/2026 version of EasyACCT. There may be others, but these are ones I have discovered so far. The sales journals for at least October & November (these were entered before the update) completely disappeared, so I re-entered a few and they are posting to the General Ledger but none of the sales accounts appear on the Cumulative General Ledger. The Employee Listing is still using the first number in the employee ID to order the employees, but the pay period worksheet puts them in the correct order. So the problem is with the Employee Listing only. The transactions that didn't clear the month before in the bank reconciliation are still not listed in the Previous Outstanding Transactions tab. When I do the current month bank reconciliation, in order to complete the bank reconciliation, I'm having to manually enter what didn't clear the month before in the Previous Outstanding Transactions tab. I have only completed the small companies with 2 or 3 transactions that didn't clear. That would take a lot of time to do on our larger companies. I have also noticed that the payroll checks that are set up as direct deposit don't transfer to the bank reconciliation and they have in the past. I had to manually enter those as well. In Accounts Payable, when entering more than one invoice to print checks, when I go to calculate, it makes all of the invoices entered the same as the first line item. To get around this, I have been entering one invoice and printing the check, one at a time. This is really time consuming, not to mention the software is much slower than normal. It also will not print an Accounts Payable check register for the month. It says there are no records available, but it posts them to the Accounts Payable General Ledger. Also, the Accounts Receivable has had a problem for months. When I am in "fit to screen", I can't see what I am typing when entering an invoice or payment. When I take it off "fit to screen", it works correctly. This isn't as much of an issue as the other items, but it's still an inconvenience. 

[mikeyst28]

I can work around most of the issues that we are having, the biggest thing I can't deal with is that it is SO SLOW!!! It is literally taking us 3x as long to do anything in the program. We were actually going to be closed to day for the Holidays and now instead we are all here trying to finish off our year-end stuff taht we would have had done by Wednesday if we could just do it at normal speed. I had to get my empoyees to come in on an expected day off and now I have to pay them to be here because the program is garbage...

[shoop27]

I 2nd this.  Constant blue spinning circle.  Delayed input in the enter transactions module.  I know my staff is completely stressed out at how long it takes to run payrolls.  And then for me, when I go to print to the ledger and a trial balance, it can take anywhere from 3 mins to 20 mins(depending how big and if the company has payroll), when it used to take 5 seconds!  As well as a couple minutes to switch between months or look up an account.  This has all de-motivated me to work and now I have to decide in my day what to tackle, knowing that it's going to take me 5x as long to work on a company in EasyAcct. 

Intuit needs to reimburse everyone for part of the product cost.  It's cost us lots and lots of time and stress.  We even have to debate now whether to accept a new client directly due to this program.  I'm extremely patient and have been Intuit's biggest defender over the years as they usually come through and problems are usually short-term and not worth getting worked up about, but this year has been a nightmare and the last couple years it's clear that this program is so low on the totem pole at Intuit that it's not getting the attention anymore.  Which is a shame because the price keeps going up every year and Intuit forgets who got them where they are today.

I'm nervous too at how this will all integrate with the Information Return System program given all the problems.  Intuit needs to get this all straightened out and come in overtime to get things fixed like the rest of us have to.

[Dupe]

I am actually responding to all the messages I just read and really trying to figure out what's happening. Usually, I do post any messages but I was on the phone twice yesterday with support people trying to guide me through all these issues.  Did they not know that there were all these problems?  If they had just responded correctly that they were having issues with the program, I would have understood. But instead my whole day was consumed with trying to figure stuff out thinking it was my computer, system, etc.  I do give Intuit credit as over the years as I believe their service and product to be very good. And I do think they deserve some sort of slack. However, this kinda takes it to a differenct level as the price of the product has increased dramatically since I started using it a long time ago.   I have so many issues now, I can't even begin to address.  What's more disconcerting, is my client's are up in arms at me and they don't care about Intuit reasons.   I guess my question would be, Did they not test this before release?   I know everyone had to pay by October, but really putting out a problem with these issues is sort of alarming.  I actually called Intuit on New Year's eve to help me load the program as I had problems last year.  I also tried to load the program mid December and that was a nightmare as I ended up losing client data that I had to rebuild. They loaded it for me again knowing there were issues?  I did not know others were having issues until I searched this site just this morning. In ending, I am agreeing with the post somewhere that stated that they should be on a 24/7 plan to aleviate as soon as possible.  Afterall, myself and others are in on Saturday trying to figure things out.  And I am actually looking at software alternatives as we speak not because I don't love Easy Acct, but because I need to keep my clients.  Come Monday, I have to have a solution for all of them.   Telling them that Intuit will be back on Monday working on it and will let me know by email when things get solved I don't believe will get me far. 

[Kathi_at_Intuit]

Thank you all for the continued follow-up and for sharing additional details. We will continue to monitor this closely and provide updates to the Community as they become available. All feedback shared here will continue to be gathered and provided to the appropriate teams to ensure it is reviewed and tracked. If anyone is experiencing freezing, one step that may help is moving the company file to a different location and testing again. 

Thank you for taking the time to document what you are seeing.

[mikeyst28]

Thanks for the suggestion!  We copied all the files to a new location as suggested, and I didn't think it was possible but the system actually worked EVEN SLOWER! Needless to say we went back to the original files....

[The1CPA]

I've always used the "fit to screen".   It's not large enough to see if I don't.  I have been having the same issue for some time now.  When I enter an invoice code the description populates but if I try to tweak it, it disappears.  If I try typing in something totally different, I can't see what I'm typing until I tab to the next cell.

[suetax]

When we called about it several months ago, they said the only work around until they had a fix was to take it out of the "fit to screen".