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ProSeries Updates hangs on a workstation

by Intuit Updated 6 months ago

This article will help when:

  • When attempting to update a workstation, the Update window appears to hang or stop on Checking for New Product Updates or Updating Forms Availability.
  • When reviewing the Internet Client Log, it show an Internet Client Error: The directory name is invalid.

This situation may occur due to Windows' handling of User Account Controls (UAC) when operating in a network environment.

For additional information, see the following Microsoft TechNet article:

Updates Stuck on Forms

Lacerte TaxProSeries Basic

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