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Using SafeSend in Lacerte

SOLVEDby Intuit21Updated 1 month ago

In Lacerte, you can now send returns using the SafeSend app while staying within your workflow while also tracking your clients' status. For purchasing information see here.

Using SafeSend

Upon installation, SafeSend will appear as a splash screen:
Image 1.png

Adding SafeSend column

On the splash screen above, ensure that the Add 'SafeSend' column checkbox is marked, and click OK.

Once OK is selected, you will now see a new column for SafeSend. This column will display two statuses:

  • Send Return - Initiates the return review process.
  • Sent to SafeSend - Displayed once the return has been sent.

Sending with SafeSend

  1. From the SafeSend column, select Send Return for the desired client.
    • You will be prompted to enter your SafeSend credentials.
  2. If this is your first time logging in, you will also be asked for the subscription key provided by SafeSend.
    • If you need helping locating the subscription key, see here or select Where do I find my subscription key? below the entry field on the screen.
  3. Once the subscription key is entered, the program will generate a PDF of the tax return within the SafeSend screen.
    • Options to Zoom In or Zoom Out are available on this view.
  4. Once the return has been reviewed and is ready to send, select Send to SafeSend.
  5. When the client return has been successfully sent to SafeSend, you will be given an option to Launch SafeSend.
    Image 7.png
  6. The "Sent to SafeSend" status should now show in the SafeSend column for that client.

Common questions

No, currently only one pdf can be sent per client file. If the window is closed out without sending the PDF to SafeSend, you'll be able to start from the beginning and continue through the process in order to send.

Support questions and feedback can be sent via email to lacertefeedback@intuit.com

SafeSend is now available in all tax modules.

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