When trying to sign in to Lacerte you receive the following error:
If this error recently started happening and you were able to sign in successfully before, check our News and Updates page to see if there are any current known sign-in problems.
Before you start:
- This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.
If there is no current sign in problems reported or you have not accessed Lacerte recently follow the steps below:
Update Lacerte using WebSetup:
- Close Lacerte.
- From the Windows Start menu choose the Lacerte folder then 20YY Lacerte Web Setup.
- Follow the on-screen steps to update your Lacerte.
- Once complete try to sign in again.
If these steps allow you to sign in, repeat the process on any other affected years, and workstations in the office.
If the error is still present continue with the next steps in this article.