Troubleshooting ProSeries Fatal Application Error: Exiting Application

For more resources on program errors in ProSeries, check out our troubleshooting page where you'll find help with installation, program launch, and program use.

When entering data, the program closes and displays the following error:

"ProSeries Fatal Application Error: Exiting Application"

If the error occurs entering employer information for a W-2 or 1099:

This error can be caused by damaged ein database files. Follow these steps to delete the EINDB files:

1. Open File Explorer.
2. Browse to the Common folder.
   • For ProSeries Professional Stand Alone this is located in C:\ProWinYY
   • For ProSeries Professional Network this is located in X:\ProNetYY
   • For ProSeries Basic this is located in C:\BasWinYY
3. Open the Common folder.
4. Locate the files Eindb.cdx and Eindb.dbf.
5. Right-click on each of the files and choose Delete.
6. Click Yes to delete the files.
7. Reopen ProSeries.
8. Make sure the issue is resolved.
9. If the error still appears, perform a clean install.

If the error is happening anywhere else:

This error tends to indicate that one of the system files required to operate the program are damaged. To resolve the error perform a clean install.