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Troubleshooting Server Busy, or This Action could not be completed errors in ProSeries

by Intuit Updated 1 month ago

Sometimes you may receive the following Windows errors:

  • Starting in tax year 2023: The error has been updated to This action cannot be completed because the underlying service is taking longer to respond.
  • For tax year 2022 and prior: Server Busy error when the program is completing other tasks that utilize connections to other programs (including Internet Explorer)
  • For tax year 2022 and prior: Server Busy. This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem.
    windows-server-busy-error.png

Why is this error generating?

This message occurs when a background process or application prevents products from performing the requested task.

You're most likely to encounter this error when:

  • Signing into the program
  • Creating a tax return
  • Viewing version details
  • E-filing
  • Importing from other software

How do I resolve this error?

Common troubleshooting may help resolve this error. You should:

  • Restart the computer to free up any locked processes.
  • Close any programs you are not currently using.
  • Configure installed programs to update when you're not actively using your computer.
  • Close all unused background processes.
  • Have your local IT professional look at Selective Startup or Safe Mode to determine what's interfering with the program calls.
  • Sign out of Windows and sign in again.
  • Have your local IT professional determine if the error is caused by a damaged Windows user profile.
  • Unplug any USB devices plugged into the computer.
  • Run antivirus and malware scans.
  • Configure your antivirus to allow ProSeries access.
  • Exclude ProSeries from any real-time scanning by antivirus software.
  • Run Windows updates to make sure your operating system is up to date.
ProSeries Basic

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