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Troubleshooting ProSeries error - A problem occurred during installation

SOLVEDby Intuit3Updated November 28, 2023

When installing ProSeries Professional, the following error occurs:

A problem occurred during installation. Please try the following steps to see if it corrects the problem:

  • Restart your computer
  • Restart the installation

If this error still generates after restarting your computer and the installation, try the solutions below.

Common causes:

  • Losing internet connection during installation.
  • Not having write access enabled for the folder the installer is writing to.
  • Not having write access to C:\Program Files (x86)\Common Files\intuit\Entitlement Client
  • A previous 500 error with not being able to write to C:\Users\User Name\AppData
  • A previous 400 series error because you cannot connect to Akamai.

Common solutions:

  • This error is known to occur when ProSeries is being installed to the root of a mapped drive, such as a Z: drive.
    • Try installing ProSeries to a C: drive.
  • This error can occur when ProSeries is being installed in a Windows Standard User account. ProSeries requires the user to be the administrator of the local computer.
    • Make sure you're logged in as an administrator on the computer you're installing ProSeries on.
  • Sometimes third-party software, such as Windows Defender, TeamViewer, and Windows Cloud Services, running in the background can prevent installation.
    • Close any third-party software and try the installation again.
  • This error may occur when selecting multiple products to install.
    • Try selecting just one federal formset and letting it install.

Other possible solutions:

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