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ProSeries can't locate the client status history report file

by Intuit Updated 2 weeks ago

When trying to view the Electronic Filing or Rejection status, you receive the error message, "ProSeries cannot locate the Client Status History report file, please uninstall/reinstall ProSeries."

Before you start:

  • This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.

How to locate the Client Status History report file:

This error is commonly caused when some of the Rep29000.fp files are missing or damaged in the Common folder.

Follow the steps below to resolve this issue:

  1. Close out of ProSeries on all computers.
  2. Select C:\ProWinYY\Common for the year before the one affected.
    • For ProSeries Basic this is C:\BasWinYY\Common
    • For ProSeries Professional stand alone this is C:\ProWinYY\Common
    • For ProSeries Professional network this is X:\ProNetYY\Common
  3. Copy all files labeled Rep29000.fp through Rep29047.fp.
  4. Paste them to the Common folder for the current year of ProSeries with the error.
    • For example, copy and paste files from C:\ProWin23\Common to C:\ProWin24\Common
  5. Replace any existing files.
  6. Open ProSeries and check the e-file status.
    • If networked, open ProSeries on the Admin workstation first.
ProSeries Basic 2023ProSeries Professional 2023

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