ProSeries can't locate the client status history report file

When trying to view the Electronic Filing or Rejection status, you receive the error message, "ProSeries cannot locate the Client Status History report file, please uninstall/reinstall ProSeries."

Before you start:

• This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.

How to locate the Client Status History report file:

This error is commonly caused when some of the Rep29000.fp files are missing or damaged in the Common folder.

Follow the steps below to resolve this issue:

1. Close out of ProSeries on all computers.
2. Select C:\ProWinYY\Common for the year before the one affected.
   • For ProSeries Basic this is C:\BasWinYY\Common
   • For ProSeries Professional stand alone this is C:\ProWinYY\Common
   • For ProSeries Professional network this is X:\ProNetYY\Common
3. Copy all files labeled Rep29000.fp through Rep29047.fp.
4. Paste them to the Common folder for the current year of ProSeries with the error.
   • For example, copy and paste files from C:\ProWin23\Common to C:\ProWin24\Common
5. Replace any existing files.
6. Open ProSeries and check the e-file status.
   • If networked, open ProSeries on the Admin workstation first.