The following TSPrint communication error may generate if you haven't installed TSPrint on your computer on the Admin profile of a multi-profile workstation:
A client communication error occurred. Please check if you have the TSPrint Client installed. This error can also show up if you are using third party RDP client or server. Please contact our support department for more help: firstname.lastname@example.org
How to resolve the TSPrint communication error
- Windows: Make sure you're using the Remote Desktop Connection application to open your shortcut when connecting to Rightworks. Your icon should look like this:
- Try restarting your computer in case resource conflicts are causing an issue.
- If your local IT assisted you when setting up your hosted shortcut, ask them for help since the error could be permissions related.
- If you still see the error, a 3rd-party application is likely causing the issue. Reach out to your local IT for additional assistance.