![ProConnect Help](https://uxfabric.intuitcdn.net/web-app/sh-exp-pcg-app-experience/pcg_ohh_icon.2bb472dd.png)
How to resolve the TSPrint client communication error in Intuit Hosting
by Intuit• Updated 9 months ago
The following TSPrint communication error may generate if you haven't installed TSPrint on your computer on the Admin profile of a multi-profile workstation:
A client communication error occurred. Please check if you have the TSPrint Client installed. This error can also show up if you are using third party RDP client or server. Please contact our support department for more help: support@terminalworks.com
How to resolve the TSPrint communication error
Additional troubleshooting:
- Windows: Make sure you're using the Remote Desktop Connection application to open your shortcut when connecting to Rightworks. Your icon should look like this:
- Try restarting your computer in case resource conflicts are causing an issue.
- If your local IT assisted you when setting up your hosted shortcut, ask them for help since the error could be permissions related.
- If you still see the error, a 3rd-party application is likely causing the issue. Reach out to your local IT for additional assistance.
Sign in now for personalized help
Ask questions, get answers, and join our large community of Intuit Accountants users.
More like this
- Troubleshooting Lacerte error when printing organizers - Client failed during processingby Intuit•15•Updated November 21, 2023
- Resolving sign-in issues with Intuit Linkby Intuit•21•Updated December 04, 2023
- How to resolve DMS PDF printer errorby Intuit•2•Updated October 17, 2023
- How to send documents to a client through Intuit Linkby Intuit•15•Updated November 18, 2023
- Download client responses and documents from Intuit Linkby Intuit•23•Updated November 18, 2023