![ProConnect Help](https://uxfabric.intuitcdn.net/web-app/sh-exp-pcg-app-experience/pcg_ohh_icon.2bb472dd.png)
How to resolve a Prep file not found error with the Lacerte Tax Planner in Intuit Hosting
by Intuit• Updated 9 months ago
This article will help you resolve the following error when opening Lacerte Tax Planner in Intuit Hosting:
Prep file not found (PREP.YY). Please refer to the 20YY Users Guide.
This article uses YY to reference the tax year in 20YY format.
To resolve the error:
This error occurs when the Lacerte Tax Planner prep file isn't installed in the correct directory. You can resolve it by copying the year-appropriate prep file into H:\Settings\Program Files\Lacerte\YYtaxpln\Data for each affected user.
- Download the prep file from your Intuit My Account dashboard, or copy it from where it's saved for the Lacerte tax program at I:\Lacerte\YYtax\OptionYY.
- You can use Ctrl+C (keyboard shortcuts work by default in the hosted environment when it's maximized) or select the Home tab in File Explorer and use the Copy button.
- Open File Explorer.
- Select This PC from the left column, then browse to H:\Settings\Program Files\Lacerte\YYtaxpln\Data.
- If you can't see the Settings folder, select the View tab and check the box for Hidden items.
- If you can't see the Settings folder, select the View tab and check the box for Hidden items.
- Paste the prep.YY file inside the Data folder.
- You can use Ctrl+V or select the Home tab in File Explorer and use the Paste button.
Since the H:\ drive is unique for each Intuit Hosting user, these steps would need to be repeated by each person experiencing the error.
Sign in now for personalized help
Ask questions, get answers, and join our large community of Intuit Accountants users.
More like this
- Updating Lacerte Tax Plannerby Intuit•7•Updated October 20, 2023
- Installing Lacerte Tax Planner as a standaloneby Intuit•5•Updated over 1 year ago
- How to install Lacerte Tax Planner on your network driveby Intuit•4•Updated October 20, 2023
- Importing from Lacerte to Tax Plannerby Intuit•3•Updated January 02, 2024
- Resolving error 12031 when e-filing a tax return in Lacerteby Intuit•12•Updated February 28, 2024