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How to resolve a Prep file not found error with the Lacerte Tax Planner in Intuit Hosting

by Intuit Updated 8 months ago

This article will help you resolve the following error when opening Lacerte Tax Planner in Intuit Hosting:

Prep file not found (PREP.YY). Please refer to the 20YY Users Guide.

Tax Planner Prep file not found error

This article uses YY to reference the tax year in 20YY format.

To resolve the error:

This error occurs when the Lacerte Tax Planner prep file isn't installed in the correct directory. You can resolve it by copying the year-appropriate prep file into H:\Settings\Program Files\Lacerte\YYtaxpln\Data for each affected user.

  1. Download the prep file from your Intuit My Account dashboard, or copy it from where it's saved for the Lacerte tax program at I:\Lacerte\YYtax\OptionYY.
    • You can use Ctrl+C (keyboard shortcuts work by default in the hosted environment when it's maximized) or select the Home tab in File Explorer and use the Copy button.
  2. Open File Explorer.
  3. Select This PC from the left column, then browse to H:\Settings\Program Files\Lacerte\YYtaxpln\Data.
    • If you can't see the Settings folder, select the View tab and check the box for Hidden items.
      File Explorer's Hidden Items checkbox
  4. Paste the prep.YY file inside the Data folder.
    • You can use Ctrl+V or select the Home tab in File Explorer and use the Paste button.

Since the H:\ drive is unique for each Intuit Hosting user, these steps would need to be repeated by each person experiencing the error.

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