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How to resolve Form 990 e-file transmission error in ProConnect Tax

by ProConnect Tax Online Updated 1 year ago

This article will help resolve the following e-file transmission error, when customers are attempting to e-file a 900 return. When this error occurs, there's typically a state on the return.

  • There should be either a payment amount or refund amount extended attribute, but not both. Please verify that your application program is up-to-date. Problem occurred transmitting e-file data.

To clear the e-file transmission error:

  1. Create a copy of the return.
  2. On the original, go to Profile.
  3. Delete the state from the return.
  4. E-file the federal.
  5. Add the state back.
  6. If the state is California, you can try e-filing CA by itself.
  7. After making sure the state return is correct, after adding it back, print the state return, and mail it to the respective agency.
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