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Setting up Microsoft Office in Rightworks for Intuit Hosting

SOLVEDby Intuit4Updated January 11, 2024

Table of contents:

Activating your Office products in Right Networks
Setting up Outlook
Using Outlook from the tax program
Troubleshooting Outlook
Account Issue error message
What versions of Office will work in a hosted environment?
How to determine what version of Office you have
Getting a compatible Office subscription
Excel and ProSeries

Activating your Office products in Rightworks:

Shortcuts to access Microsoft Office 365 versions of Excel, Word, PowerPoint, and Outlook are automatically added to the Rightworks desktop for Intuit Hosting users. Each user will need to sign in to their Microsoft account.

  1. In the hosted environment, open Word or Excel.
  2. You'll be prompted to Sign in to set up Office.
    • If you closed this screen without signing in, you'll need to close the app and reopen to get back to the prompt. If it doesn't show the Sign in to set up Office window again, exit the hosted environment by double-clicking the red logoff button then log back in to try again.
      • If you're missing the logoff icon, or can't get to it, right-click on the Start/Windows icon in the hosted environment, select Shut down or sign out, and choose Sign out.
  3. Select Sign in.
  4. After you enter the email, phone, or Skype linked to your Microsoft account choose Next.
  5. Enter your password and select Sign in.

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Setting up Outlook

After you have successfully activated your Office products, open Outlook and follow the wizard to complete setup.

Using Outlook from the tax program

Lacerte and ProSeries both have the option to email returns using a MAPI-compliant email program. You'll need to be signed into a compatible Office 365 subscription for Outlook to be used for this feature.

If you receive an error, make sure Outlook is open and not already being used to create an email.

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Troubleshooting Outlook

When running into a problem with Outlook, first make sure you have successfully signed in to Word or Excel. If you made a mistake configuring Outlook, you may need to create a new profile and remove the old one.

Adding an Outlook profile

  1. Open the Control Panel.
    Control Panel_INTHost_US_Ext_062322.png
  2. Select Mail.
    Control Panel Mail_INTHost_US_Ext_091922.png
  3. Choose Add.
  4. It will prompt you to name the profile. Using Office365 is suggested so that support knows this is an Office 365 profile if additional troubleshooting is needed.
  5. Select OK.
  6. You will be asked to fill in your name, email address, and password. Once completed select Next.
  7. Check Save this password in your password list if prompted and select OK.
  8. Once it has completed choose Finish.
  9. Before exiting Mail settings:
    • If you want to just test the new profile choose Prompt for a profile to be used then choose Apply.
    • If you want to use this profile all the time choose Always use this profile and make sure the one you just created is selected then choose Apply.

Removing an Outlook Profile

  1. Open the Control Panel.
    Control Panel_INTHost_US_Ext_062322.png
  2. Choose Mail.
    Control Panel Mail_INTHost_US_Ext_091922.png
  3. Select the profile you want to delete.
  4. Choose Remove.

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Account Issue error message:

When signing into an Office product, you may receive the following:

Account Issue

The products we found in your account cannot be used to activate Office in shared computer scenarios.

Error Code: 0x80004005

AccountIssue_INTHost_US_Ext_090722.png

Microsoft gives this message when you sign in with a user name and password that does match one of their accounts, but the subscription on the account does not include shared computer activation. Microsoft only allows licenses that include shared computer activation to be used when it detects it is being signed into in a hosted environment.

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What versions of Office will work in a hosted environment?

Subscription nameHosted desktop compatible?
(has shared computer activation)
Office 365 for Enterprise - E3Yes
Office 365 for Enterprise - E5Yes
Microsoft 365 Apps for Enterprise
(before 4/21/20 sold as Office 365 Pro Plus)
Yes
Microsoft 365 Business Premium*
(before 4/21/20 sold as Microsoft 365 Business)
Yes
Microsoft 365 Apps for Business
(before 4/21/20 sold as Office 365 Business)
No
Microsoft 365 Business Basic
(before 4/21/20 sold as Office 365 Business Essentials)
No
Microsoft 365 Business Standard
(before 4/21/20 sold as Office 365 Business Premium)
No
Office 365 for Government (G1, G3, G5)No
Office 365 for Frontline Workers (F1/F3)No
Office 365 for Education (A1, A3, A5)No

*Microsoft 365 Business Standard (which does not include shared computer activation) was previously sold as Microsoft 365 Business Premium. Some Microsoft Office sellers may still offer licenses using old naming conventions. If you are buying Microsoft 365 Business Premium from a source other than Microsoft or Rightworks make sure that what you are purchasing includes shared computer activation.

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How to determine what version of Office you have:

Checking your subscription through the Microsoft portal:

  1. Sign in to https://portal.office.com/account/?ref=MeControl with your business account.
  2. Choose View Subscriptions.
  3. The version of Office 365 you are subscribed to will appear under Licenses.

If Microsoft stops supporting the above link:

  1. Sign in to the Microsoft portal at https://portal.office.com with your business account.
  2. Select the gear icon in the upper right-hand corner.
  3. Choose Update Contact Preferences.
  4. Select Overview from the left column.
  5. Choose View in the Subscriptions box.
  6. The version of Office 365 you are subscribed to will appear under Licenses.

Checking your subscription through your local Word, Excel, or Outlook program:

  1. Open Word, Excel, or Outlook on your local computer.
  2. From the File menu select Account (or Office Account in Outlook).
  3. Look for the name of your subscription in the Product Information column under Subscription Product or Product Activated.

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Getting a compatible Office subscription:

If your version of Office 365 is not compatible with the hosted environment, you can reach out to your Office 365 Administrator (if you have one). Microsoft, and some retailers, sell Office 365 subscriptions. When changing or purchasing a subscription, make sure whoever you choose to go through knows that you need shared computer activation.

Rightworks can also be reached out to directly to purchase an appropriate subscription. An appointment can be made here.

You may reach Rightworks Accounting Firm Solutions at 1-888-417-4448 x1 + Option x3. They're open Monday-Friday 9-5 ET.

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Excel and ProSeries

ProSeries uses Excel in the background to create Client Presentations. The limited functionality of unlicensed Excel will prevent ProSeries from creating a Client Presentation.

If you try to view or print a Client Presentation without being signed into Office 365, ​ProSeries will give an error message that advises that Microsoft Excel 2007 or later is required for the Client Presentation.

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