How to contact ProConnect Tax for help
by Intuit•1• Updated 1 week ago
All support channels are operational.
What are you looking for? | Contact | Hours |
---|---|---|
Trending topics | Hot topics for ProConnect | 24/7 |
Find help answers, request a phone callback, or chat with support | Digital Assistant | Assistant is available 24/7 but callbacks and chats are available during operating hours below. |
Customer service and technical support | Monday - Friday, 6:00 am - 5:00 pm (PT) | |
Talk to our agents to discuss purchase options in more detail. To purchase ProConnect, click Buy now or visit our our website to learn more. | 1-844-591-8071 | Monday - Friday, 6:00 am - 3:00 pm (PT) (Extended hours for Tax season) |
Digital Assistant is now available
Tired of waiting on hold? ProConnect has launched Digital Assistant, which you can access by going to on the upper-right, and selecting Assistant.
Click here to try it now
- The Assistant helps you find answers to common tax and product questions. Interacting frequently with the Assistant speeds up its learning process, allowing us to more quickly enhance the available content.
- To get to support options from the Assistant, select Contact ProConnect Tax Support. The Assistant will then show you the available options.
- Select your Return Type, and you'll see the available contact options along with their estimated wait times.
- Callback – Enter a direct callback number, and an expert will call you sround the estimated time. Callbacks are first in, first out.
- Chat – Connect to a live expert via chat within the same window.
The Assistant can be accessed 24/7. Callbacks and chat are available within our normal support hours. For more info, see here.
Hours of operation
Regular hours of operation | Open | Close |
Monday through Friday | 6:00 AM | 5:00 PM |
Saturday | Closed | Closed |
Sunday | Closed | Closed |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Holiday hours
Holiday | Open | Close |
---|---|---|
Veteran's Day Monday, November 11, 2024 | 6:00 AM | 5:00 PM |
Day before Thanksgiving Wednesday, November 27, 2024 | 6:00 AM | 3:00 PM |
Thanksgiving Day Thursday, November 28, 2024 | Closed | Closed |
Day after Thanksgiving Friday, November 29, 2024 | Closed | Closed |
Day before Christmas Eve Monday, December 23, 2024 | 6:00 AM | 3:00 PM |
Christmas Eve Tuesday, December 24, 2024 | Closed | Closed |
Christmas Day Wednesday, December 25, 2024 | Closed | Closed |
New Year's Eve Tuesday, December 31, 2024 | 6:00 AM | 3:00 PM |
New Year's Day Wednesday, January 1, 2025 | Closed | Closed |
Friday before Martin Luther King Jr Day Friday, January 17, 2025 | 6:00 AM | 3:00 PM |
Martin Luther King Jr. Day Wednesday, January 20, 2025 | Closed | Closed |
President's Day Monday, February 17, 2025 | 6:00 AM | 6:00 PM |
Friday before Memorial Day Friday, May 23, 2025 | 6:00 AM | 3:00 PM |
Memorial Day Monday, May 26, 2025 | Closed | Closed |
Day before Juneteenth Wednesday, June 18, 2025 | 6:00 AM | 3:00 PM |
Juneteenth Thursday, June 19, 2025 | Closed | Closed |
Day before Independence Day Thursday, July 3, 2025 | 6:00 AM | 3:00 PM |
Independence Day Friday, July 4, 2025 | Closed | Closed |
Additional information:
- If you need help, you can call or chat in with us directly, or take advantage of our self-help options with the Intuit Accountants Community.
- To renew your ProConnect Tax product, follow the steps in this article.
- ProSeries support, see: How to contact ProSeries for help
- Intuit Practice management powered by Karbon, see: How to contact Intuit Practice Management for help
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
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