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How to contact ProConnect Tax for help

by Intuit1 Updated 1 week ago

All support channels are operational.

What are you looking for?ContactHours
Trending topicsHot topics for ProConnect24/7
Find help answers, request a phone callback, or chat with supportDigital AssistantAssistant is available 24/7 but callbacks and chats are available during operating hours below.
Customer service and technical supportImage Alt TextMonday - Friday, 6:00 am - 5:00 pm (PT)
Talk to our agents to discuss purchase options in more detail.

To purchase ProConnect, click Buy now or visit our our website to learn more.
1-844-591-8071Monday - Friday, 6:00 am - 3:00 pm (PT)

(Extended hours for Tax season)

Digital Assistant is now available

Tired of waiting on hold? ProConnect has launched Digital Assistant, which you can access by going to PCG--UI_PTO_navbar-help.png on the upper-right, and selecting Assistant.

Click here to try it now

  • The Assistant helps you find answers to common tax and product questions. Interacting frequently with the Assistant speeds up its learning process, allowing us to more quickly enhance the available content.
  • To get to support options from the Assistant, select Contact ProConnect Tax Support. The Assistant will then show you the available options.
  • Select your Return Type, and you'll see the available contact options along with their estimated wait times.
    DA_1.pngDA_2.png
    • Callback – Enter a direct callback number, and an expert will call you sround the estimated time. Callbacks are first in, first out.
    • Chat – Connect to a live expert via chat within the same window.

The Assistant can be accessed 24/7. Callbacks and chat are available within our normal support hours. For more info, see here.

Hours of operation

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM
SaturdayClosedClosed
SundayClosedClosed

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

HolidayOpenClose
Veteran's Day
Monday, November 11, 2024
6:00 AM5:00 PM
Day before Thanksgiving
Wednesday, November 27, 2024
6:00 AM3:00 PM
Thanksgiving Day
Thursday, November 28, 2024
ClosedClosed
Day after Thanksgiving
Friday, November 29, 2024
ClosedClosed
Day before Christmas Eve
Monday, December 23, 2024
6:00 AM3:00 PM
Christmas Eve
Tuesday, December 24, 2024
ClosedClosed
Christmas Day
Wednesday, December 25, 2024
ClosedClosed
New Year's Eve
Tuesday, December 31, 2024
6:00 AM3:00 PM
New Year's Day
Wednesday, January 1, 2025
ClosedClosed
Friday before Martin Luther King Jr Day
Friday, January 17, 2025
6:00 AM3:00 PM
Martin Luther King Jr. Day
Wednesday, January 20, 2025
ClosedClosed
President's Day
Monday, February 17, 2025
6:00 AM6:00 PM
Friday before Memorial Day
Friday, May 23, 2025
6:00 AM3:00 PM
Memorial Day
Monday, May 26, 2025
ClosedClosed
Day before Juneteenth
Wednesday, June 18, 2025
6:00 AM3:00 PM
Juneteenth
Thursday, June 19, 2025
ClosedClosed
Day before Independence Day
Thursday, July 3, 2025
6:00 AM3:00 PM
Independence Day
Friday, July 4, 2025
ClosedClosed

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information, visit ProConnect Tax Community and Support Page.

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