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Troubleshooting ProSeries e-file error - "Return is in an invalid condition"

by Intuit Updated 7 months ago

The following error is generating when trying to electronically file a return:

"Return is in an invalid condition"

How do I resolve this error?

This typically occurs when there's a state or city return attached that's either not needed or hasn't been opened and prepared yet. Use the instructions below to resolve this error.

Part 1 - Make sure the return is marked for e-file:

  1. Open the Federal Information Worksheet.
  2. Go to Part VI - Electronic Filing of Tax Return Information.
  3. Make sure the File federal return electronically checkbox is marked, if applicable.
  4. Make sure the File state or city returns electronically checkbox is marked, if applicable.
  5. Make sure the appropriate states and cities are entered in the State(s) box below Select state and city returns to file electronically:.

Part 2 - Make sure there are no states erroneously attached:

  1. From the File menu, select Remove State/City.
  2. Review the list for accuracy.
  3. Highlight any unused state and select Remove, if applicable.
    • To remove multiple states, repeat steps 1-3 for each state.
  4. Run the Final Review on each attached state.
  5. Resolve any errors.
  6. Try to e-file again.
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