Resolving Document Management System (DMS) display issues when changing display settings

1. Download the Lacerte Tool Hub if you don't already have it
   • See here for more information about using the Lacerte Tool Hub
2. Navigate to the Program tab of the Tool Hub
3. Find the Reset Display section, and select Reset Display
4. In the pop up that appears, select Lacerte from the dropdown list of available programs
5. Select Start
6. In the next pop up, select your Lacerte program's Tax Year
7. The program will shut down, and you will receive a message letting you know the reset was successful.
8. Reopen Lacerte, and check if your DMS display issues have been resolved

1. With DMS showing as the active window, hold down Alt and press Spacebar.
2. Press M for move, then use the Up arrow key.
   • If the monitor setup has changed, moving the window to the left or right will usually cause the window to show up on the screen.
3. This will attach the DMS window to the mouse cursor so you can move it to the viewable screen.

Before you start:

This requires modification of the Windows Registry. Serious problems may occur if the registry is modified incorrectly. Intuit strongly recommends having an IT professional make these changes if you are not comfortable with editing the registry. It's also strongly recommended to make a backup of the registry before proceeding. See here for further instruction.

1. Close DMS, if open.
2. On your keyboard, press the Windows key and R to open the Run prompt.
3. Enter "regedit" and select OK.
4. Go to the following registry key: HKEY_CURRENT_USER/Software/Intuit (or Lacerte)/DMS/Forms/
5. Right-click and delete the Sizing folder.
6. Select Yes on the Confirm Key Delete dialog box.
7. Close the Registry Editor and open your DMS; it'll revert to the installed defaults.

For Windows 10 and newer:

1. Close DMS.
   • Make sure the DMS isn't running in the Windows Task Manager.
2. Right-click on any blank space on your Desktop.
3. Select Display Settings.
4. Drag one of the monitor icons from one side to the other. For example, if monitor 1 is on the left, drag it to the right of monitor 2.
5. Select the Apply button.
6. Keep the settings windows open and open DMS.
7. Reposition the monitors to their original configuration in the settings window.
8. Select the Apply button again.
9. Close the Settings window.

Your DMS should now show on your screen when you open it.

For Windows 7:

1. Close DMS.
   • Make sure DMS isn't running in the Windows Task Manager.
2. Right-click anywhere on the Desktop.
3. Select Personalize, then Display Settings.
4. Select the Settings tab.
5. Drag one of the monitor icons from one side to the other. For examples, if monitor 1 is on the left, drag it to the right of monitor 2.
6. Re-open DMS then reposition the monitors again.

To reinstall your DMS:

1. Close the program and make sure it's not running in the Task Manager.
2. Go to the Start menu, then select Control Panel.
3. Choose the Add/Remove Programs and Features menu.
4. Select ProSeries/Lacerte Document Management System and select Remove/Uninstall.
5. Reinstall the program from the original source.