My client is receiving "Nothing to do here" message in Intuit Link

If your client is receiving a "Nothing to do here." message when attempting to view the Intuit Link you sent, it generally means they are not logged into Intuit Link with the correct Intuit account. Here's how to help them resolve this:

Mismatched Email Addresses

Intuit accounts are associated with specific email addresses. If your client logs in with an email address different from the one you used when sending the Intuit Link invitation, they won't see any tasks or documents waiting for them.

1. Check which email address you used to invite your client to Intuit Link. This is the most crucial piece of information.
2. Guide your client to the correct account:
   • This article can help them recover their Intuit account if they're unsure of their login details.
   • Inform your client of the specific email address you used to send the Intuit Link invitation. They need to ensure they are signing in with this exact email address.
3. If your client has multiple Intuit accounts:
   • Option 1: If your client prefers to use a different email address for Intuit Link, they'll need to change the email address associated with that Intuit account to match the one you used for the invitation.  
   • Option 2: You can also un-invite the client using the original email address and then re-invite them using the email address they're using for their Intuit account.

Other Troubleshooting Steps for Your Client:

If the email address is correct and your client is still seeing "Nothing to do here," you can try these alternative troubleshooting steps:

• Clear browser cache and cookies
• Have them open an incognito or private browsing window and try accessing the Intuit Link again.
• If they are routed to the Create an Account page, instruct them to scroll down to the bottom of the page and then find and select Already have an account? Sign In.