How do I send an email to EasyACCT Support?

The Service Request email support tool in EasyACCT allows you to send a question and attach a company file if needed.  You can view your request and response from Support within the EasyACCT program. Use the current year of EasyACCT to submit in-product requests.

Important: EasyACCT Support is only available in the EasyACCT Professional Series and Information Return System.  If you're an EasyACCT Business System customer, see available support options here.

Follow these steps to email EasyACCT Support through the program: 

1. Select Help ⮕ Email Product Support ⮕ Email Support.
   • If the company is open, you'll be prompted with a question: "Do you wish to close this company so you can include it in your email to Support?"
     • Answer Yes to include a backup of the company with your email.
     • Answer No if you don't need to include the company with your email.
2. Enter your customer account number and ZIP code and select OK.
   • Note: Your account number will be saved in the event that you need to email product support in the future.
     
3. Enter your account number again, phone number, and email address and select OK.
   • Note: Your account number, phone number, and email address will be saved in the event that you need to email product support in the future.
4. You will be prompted to sign in and thereafter will skip this part until logged out of the program.
   • Your email or UserID, and password from your Myaccount.
     

To Create your New Service Request:

1. To create a new Service Request, select one of the following options from the dropdown.
   • New Request
   • New Request + Attachment (this will let you attach a company file)
     • You will check the box to Include company data with your email then browse to the company. A compressed version of the company will be attached to the email. The attachment will encrypt all sensitive data before transmitting.
       
2. In the New Service Request window, select the applicable Product and Category.
3. Enter your name, email address and subject.
4. In the Details field, enter the details of your issue.
   • If applicable,include results versus expectations, and any supporting documentation you may be referencing.
5. Select Submit.

Reviewing your In-Product Service Requests:

1. From the Help menu, select Email Product Support.
2. Select Review E-mail History.

For email support, please allow two or more business days for a reply.