How do I send a file to EasyACCT Support

Important: EasyACCT Support is only available in the EasyACCT Professional Series and Information Return System.  If you're an EasyACCT Business System customer, see available support options here.

Follow these steps to create a backup file

These instructions include how to create a company backup file.

1. Start from the Company Selection screen.
2. Select the Back up Company icon from the toolbar above the Current Data Path.
3. Select the company to back up.
4. Click the Back up Company button to the right of the Current Data Path.
5. Select a destination for the backup file.
6. The recommended location is C:### where ### is the 3-digit company ID.
7. A folder will appear in the backup location with the same name as the company ID.
8. In this folder the program creates two files: EZACT###.CMP (where ### is the 3-digit customer ID) EZCLSTRW.DIR

EasyACCT Support will explain how to get a company file if needed for support during the support call.