Resolving "Email domain is reserved" message when sending an esignature request

This article will help you if:

When transmitting an esignature request, the following message appears:

"The email domain is reserved. Due to this, the eSignature request was not sent. For more details, click here."

What is it?

The issue relates to the domain name, which is the portion of an email address that follows the "@" symbol. For instance, "example.com" is the domain name in the email address "newuser@example.com."

The error occurs when a user's email domain name is claimed by an organization in the DocuSign Admin console and the account trying to send the esignature request is not a member of the docusign account. 

Claiming the account restricts the use of the domain name being used outside of the organization, which prevents the program from successfully sending the esignature request.

How to resolve:

Docusign Admin is managed by Docusign and not Intuit.  Intuit support agents will not be able to assist with accessing the Docusign Admin.

To resolve this issue, we recommend contacting the organization's IT department where they may be able to relax this requirement by unselecting Prevent Unmanaged Sign Ups in DocuSign Admin. 

If you need assistance with Docusign’s sign up settings, contact Docusign for help. For information on how to contact Docusign support, see How do I contact Docusign Customer Support?