1. Post the question at this link instead of diagnostic https://proconnect.intuit.com/community/lacerte-tax/discussion/03/302

2. Run Lacerte Tool Hub.https://proconnect.intuit.com/support/en-us/help-article/system-responses/fix-common-problems-errors...

3. Call Support https://proconnect.intuit.com/support/en-us/help-article/taxation/contact-lacerte-help/L4c6BR3CZ_US_...