Why is the IRS website not showing return but return have submission ID and shows that is was accepted

[Talktech43]

Why is the IRS website not showing return but return have submission ID and shows that is was accepted? Also when customers clients call the IRS with submission ID they are letting them it's not they. 

[IRonMaN]

How long ago was it submitted?  It takes awhile for it to show up on the radar at the IRS.

[Talktech43]

I had 2 people from February and 2 other that was from 3/2 and 3/9 

[dkh]

My experience with this situation is those clients returns are either undergoing a manual review (which can take a long long time) or will be receiving an Identity Verification Letter.  They might as well sit back and patiently wait as there is nothing they can do to speed up the process.

[Talktech43]

Thanks this helps. 

[qbteachmt]

This just came in; you sign up for e-newsletters to get them.

IRS SUSPENDS MAILING

The IRS is suspending the issuance of several notices generally mailed to tax-exempt or governmental entities in case of a delinquent return. Due to the historic pandemic, the IRS hasn’t yet processed several million returns filed by individuals and entities. The suspension of the notices will help avoid confusion when a filing is still in process.

The IRS will continue to assess the inventory of pending returns to determine the appropriate time to resume mailing these notices. Some taxpayers and tax professionals may still receive the notices during the next few weeks. Generally, there is no need to call or respond to the notices as long as the return was filed timely.