IRS does not show a record of tax return

[tk20]

We e-filed our clients 2019 tax return which was accepted by the IRS on 8/5/20, according to the information in Lacerte.

Our client called today to let us know the IRS does not have a record of her 2019 tax return.  What is the best way to rectify this?

Thank you!

[IntJimmy]

You should contact the IRS paid practitioners hotline.

https://www.irs.gov/tax-professionals/practitioner-priority-service-r

[tk20]

Thank you!