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IRS creates new Chief Taxpayer Experience Officer position

Level 15


They are taking cues from the private sector.

Anyone believe this will change anything? I don't.

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4 Comments 4
Level 15

Most likely it will have SOME effect.  Whether or not it is enough of an effect to actually notice improvements, probably not.

Level 15

"With Ken serving in this role, TAS will have a dedicated resource on the IRS operations side whose job is to address taxpayer problems."

It means the ombudsman has a boss, now = another layer.

"Level Up" is a gaming function, not a real life function.
Level 15

I wonder who the Chief Bad Experience Officer is for Intuit these teams.  Or does Intuit have a team for that?

Slava Ukraini!
Level 15

@sjrcpa "They are taking cues from the private sector."

I hear the guy they hired has years of experience in private practice, as a proctologist.  

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