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Action Required: Update to ProSeries required to Login

IntuitEric
Employee
Employee

The behind the scenes components of the ProSeries login experience have been updated. To avoid service interruption, please verify you have updated your ProSeries tax programs.  If you are experiencing the following error, please review this information.

 

Intuit_Al_0-1719416307549.png

 

Here are the minimum versions needed for ProSeries 2016 through 2022. The anticipated date is the date when the sign in screen will no longer function on that year. 

Tax year Minimum version required Anticipated date
TY16 wPro.2016.18.00.11 December 7, 2023
TY17 wPro.2017.28.00.13 December 12, 2023
TY18 wPro.2018.25.00.19 December 14, 2023
TY19 wPro.2019.17.00.11 December 18, 2023
TY20 wPro.2020.26.00.11 December 18, 2023
TY21 wPro.2021.27.00.11 December 20, 2023
TY22 wPro.2022.13.15 December 21, 2023

 

To check the version of your ProSeries software:

  1. Launch the desired year of ProSeries
  2. Select the Help menu
  3. Then About ProSeries
  4. Select the Version tab
  5. Review the version number on the first line in the Version Details section.

Examples: 

IntuitEric_0-1695062260021.png

In this example of ProSeries 2022, the version number 2022.14.12 is higher than the minimum version of 2022.13.15.  So this ProSeries 2022 program will be able to successfully login after 12/31/2023.

 

IntuitEric_1-1695062259966.png

In this example of ProSeries 2021, the version number wPro.2021.28.00.12 is higher than the minimum version of wPro.2021.27.00.11.  So this ProSeries 2021 program will be able to successfully login after 12/31/2023.

After the anticipated date:

When attempting to open ProSeries without updates applied, the program will not launch and you'll see the following login screen: 
BlankSignInScreen.png 

- or -

image (1).png

When installing a new instance of the program, a new login screen will be present:

2016 New Login Screen After ID 2_0 Update.png

To update your ProSeries software:

  • See here for more info
1 Best Answer

Accepted Solutions
IntuitGabi
Community Manager
Community Manager

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1 Comment 1
IntuitGabi
Community Manager
Community Manager

For email notifications on ProSeries News and Updates, Subscribe under Options on the News and Updates page