When a return is file and accepted, the software should send a confirmation E-file to the clients. To send email on filing or accepting can be a configuration option.
PS: When you have an issue, do you always get a correct answer from support during the support session? If not, where does the issue go? Please vote for my other idea to log your issue and get an update later on: https://proconnect.intuit.com/community/proconnect-tax-idea-exchange/request-a-case-management-tool-... .
A version of this idea has been implemented, if you try it out, let us know what you think: Using Tax Accelerators in ProConnect
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