Issue: Client can't access Intuit Link without creating new email

[YJCPA]

My client told me when she tried to login, she was told she didn't have an account and needed to create one.  So she did that and then received the message "Nothing here...".  I called Intuit and they said she now has 2 Intuit accounts, both with the same email.  Her account from last year had been set to Inactive (which is a problem in and of itself).  The solution given to me - "have the client create a new email address and send a new invite" - is an unacceptable solution.  She doesn't want another email address. Will she have to create another new email account next year, and the year after?  How many more of my clients will have the same issue?  Please fix this ASAP!!  Do you not realize how incompetent this makes Intuit look?  I chose ProConnect because of your portal feature.  Buyer beware.  If this doesn't get addressed immediately, I'll be looking elsewhere next tax season.

[IntuitGabi]

Hi @hcliston 
The do_not_reply email is from your community subscriptions to get alerted of new activity on your threads. You can send me a direct message by selecting the envelope icon on the top right-hand corner of community, then selecting the blue New message icon. You can also send me a message at community_moderator@intuit.com so I can collect more information to look into this. Thanks!