Invoice Retreival

[Mrs_J]

I had to spend 20 minutes digging in the ProConnect program, another 15 minutes in chat, just over 30 minutes on hold, and finally reached a person who was able to spend the next 20 minutes emailing me detailed invoices for the past year of purchases from Intuit for ProConnect. It should not be this hard to retrieve my purchase history. All I am able to access without Customer Service Rep assistance is the total spent on such date. There is no detail describing the quantity or individual prices of the returns purchased. I am not the only one who has had technical difficulties and lost digital invoices before, and I cannot possibly be the only accounting professional wanting this information. There needs to be an easily accessible process for retrieving detailed purchase history.

[IntuitGabi]

Thanks for the idea. We are changing the status to "Open for voting" since it has been around for over 30 days and no longer considered "New". If you have any questions on the life cycle of an idea, check out our Idea Getting Started Guide for more information.

[sjrcpa]

Customers should not have to vote for the ability to get copies of the last year's invoices.

[Mrs_J]

No customers should not, and the accounting field, in particular, is held in theory to standards of ethics beyond normal business. Yet it would seem a field titan like Intuit does not care for the standards of ethics and transparency. After this debacle, I went hunting and found a different software to use for this year's returns. Hopefully, someone will take up the banner of fairness and transparency with Intuit, but it will not be me.