Have a written policy to define what it takes to lock down the price

[puravidapto]

Currently the only written policy is a message in the preorder form that says "Preorder the above number of returns or more to lock in your discount price for the entire tax year 2020 season". Even with that I find the message ambiguous, does it mean the price is locked for the returns in the preorder, or it covers additional order during the season?

I do not find the preorder process necessary. First of all, the intuit charges preorder in January and the season is short, I do not think Intuit has much to gain in premium we paid. Secondly, the return is not a physical product that they need to manufacture according to the order. Also research has shown that a simple, transparent policy will increase the trust for a brand.

That said, if the company want to use preorder to lock in the customers to the product, I am fine with that, but please have a clear written policy so that we know what to follow. Some say preorder 1 is enough, and some say we need to preorder 10. The reality shows that 1 is enough, but without a written policy, things may change. Today when I order written this year (2021), I saw the message "Lock in today's discount all season long", which can only be interpreted as that the price for the returns we order today will not increase during the season when we use the return.

In summary, I would like a request a written policy that says if we do X, then we can buy new returns at a fixed price for the rest of season. Thank you.

[IntuitGabi]

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