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Feedback forms

Rose S

This is not specific to a software change, but I was looking for a platform to post this.

Intuit sends feedback forms maybe for the tax software or accounting software and but the way the questions are drafted it does not help express what needs to be conveyed. I got a survey form yesterday for Proconnect, when I clicked on the link the document needed permission to access, but because it was a no reply email there was nothing much I could do. Infact, I was looking forward to complete the survey to share ideas.

Today I got one for Quick-books the questions were so insensitively specific that the moment I clicked no to one it immediately said I am not eligible for the survey. I think whoever makes these surveys needs to be more involved and aware of user end needs and details.  

Status: New
Vote now if this is a good idea