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- Where do you enter a client's IP PIN in Proconnect?
Where do you enter a client's IP PIN in Proconnect?
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cwtaxandnotary
Level 1
04-18-2022
07:49 PM
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One of my client's tax return keeps getting rejected. They applied for a IP PIN per the instructions however that has not resolved the issue. Where is it supposed to go on the tax return? Just checking to make sure I didn't do something incorrect.
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itonewbie
Level 15
04-18-2022
08:00 PM
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Did you enter the IP PIN on Client Information under Taxpayer/Spouse Authentication?
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Still an AllStar
Still an AllStar
cwtaxandnotary
Level 1
04-18-2022
09:29 PM
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Yes. I entered the IP PIN in the IRS Theft Protection PIN field.
cwtaxandnotary
Level 1
04-18-2022
10:40 PM
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Details for your rejected filing.
Error message: The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) provided on the return is not valid. Please visit www.irs.gov/getanippin for further information and resubmit your return with the correct number.
Solution: The Identity Protection Personal Identification Number (IPPIN) must match the IRS e-File database. Double check your entry and resubmit your return with the correct number. This entry is in Federal Taxes tab| Other Tax Situations| Other Return Info | Identity Protection Pin For further information visit www.irs.gov/get-an-ippin. For assistance about the IPPIN you should contact IRS at 1-800-908-4490 or visit a Taxpayer Assistance Center.
Code: IND-996
