W-2 Box 16 for NJ wages is higher than the Box 1 Federal wages but ProConnect does not carry the correct amount to the NJ tax return. How do I fix this?

[George4Tacks]

Did you enter the State wages if different down toward the bottom of the wage input for box 16?

[dkellycpa]

Yes, I did that but the program does not carry it to the NJ return. I have spent more than 2 hours today on the telephone and in a chat with ProConnect and now they tell me that the program does not allow the NJ total wages to exceed the Federal wages. That is unrealistic since some items are not taxed on the Federal level but they are taxed on the NJ state level. They suggested I file the Federal return first and then go back and change wages in the Federal input screen and then file the NJ return. This seems insane to me.

[dkellycpa]

yes, I did that

[George4Tacks]

I just did a really simple sample return. Single person one W2 and it worked for me. 

Is this a multi state return? 

[dkellycpa]

No, it's not multi-state and I did not check that box. I am thinking that there has got to be something checked off or not checked off somewhere in the General or Profile area or somewhere. There must be a trigger that I am not aware of. This is my first year trying ProConnect. I have previously used ProSeries for decades and it spoiled me, it's so intuitive. The ProConnect staff have so far been unable to help. I have spent over 5 hours with them via telephone and online chat just to have them say they don't understand why this is happening. I couldn't be more disappointed.

[George4Tacks]

 I would suggest you delete the w-2 and enter it again. 

Here is my sample input

[dkellycpa]

yes, I thought I would give that a try. Thank you,

Dianne