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This is my first year using ProConnect and I’ve had multiple clients fail esignature authentication after I send them their completed return. Why is this?

Level 1

What is the solution to multiple failed attempts? What is the workaround? Can I request access code if I call Intuit? This is such a huge problem for me. If I have to resort to having my clients sign physically, how can I do this? 

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1 Comment 1

@ZentrifyTax Were you able to select the drop-down option to Void the request? You also have the ability to adjust when the request expires. 

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