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refund for proconnect

davidwerdann
Level 1

Early January i bought proconnect by mistake.  Filled all the paperwork and nothing.  Even someone who worked here reached out to help.  Its been way over 1 yr and i need my refund asap.  Alas, I can not find my case number, but it shouldnt take 18 months as i need the money for medical services. Please help, i cant believe it has gone on this long.  TY

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3 Comments 3
davidwerdann
Level 1

Little help please?  I cant wait for them to mail a check in 2 weeks like they have always told me. Thank you so much guys.

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George4Tacks
Level 15

Contact Support EITHER https://proconnect.intuit.com/community/proconnect-tax-news-updates/discussion/proconnect-tax-assist... OR https://proconnect.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect-...

Asking here is only sharing your story with other users. You need to make direct contact with the company.


Here's wishing you many Happy Returns
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davidwerdann
Level 1

Thank you very much, but I have reached out and they just say they dont see anything,  Dont get me wrong, I love my proseries and will never leave.  I will follow your adivice.  TY

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